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perfectly solve the “hpqscnvw has stopped working” problem

Posted on | February 28, 2009 | 2 Comments

“hpqscnvw has stopped working” or “Unable to communicate with HP scanning Software. Please verify that it has been installed and is working properly. If this problem persists, please shut down your application and try again” or “An error occurred communicating with the scanning device. Please ensure that the scanning device is connected properly and try again”

HP printer’s other functions works well but the scanner does not work and the sentences shows as above.

It is because that HP Solution Center (the scanning software that comes with many HP scanners) has a bug. In Vista OS, it crashes when tablet functionality is enabled.

After many weeks of escalation, it has still not been acknowledged or resolved,  because it bounced between HP and Microsoft.

The easiest way to solve this is:

1. enter “services” in the search bar in the start menu and click “Services” in the search result.

hpqscnvw has stopped working


2. stop these two servecs “Tablet PC Input Service” and “TabletServicePen”. (click the service and then click the “stop” button on top left hand corner)



3. your scanner should work properly now. if you need pentablet input, start the services again.

got any other problems reply here. cheers


2 Responses to “perfectly solve the “hpqscnvw has stopped working” problem”

  1. Rae Luckhoff
    June 30th, 2009 @ 7:50 pm

    I have stopped the Tablet PC Input Service bt cannot find Tablet Service Pen on the Services Menu
    Despite stopping this – It still comes up with the same comment even after rebooting my system.
    Please help!

  2. Kai
    November 26th, 2010 @ 12:20 pm

    update to the latest hp scaning software might solve this problem.

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